Return & Exchange Policy

Our Commitment to Unparalleled Customer Service

Our mission is to ensure that each and every one of our customers experiences nothing less than amazing service. We have designed one of the most flexible return and exchange policies in the business. There is simply no other Hair Extension supplier who will offer you these terms.

Need help with a return or exchange? Call us at (877) 443-5241

Our Exchange Policy & 2 Month Guarantee

World Hair Extensions offers clients our Peace of Mind Guarantee which is a 60 day no fray Exchange Policy. If your Hair Extensions exhibit shedding, split ends, or tangling you may send it back within 60 days from time of purchase and we will exchange the hair for a replacement under the following conditions;

1. The hair has not been colored.
2. The hair has not been cut.
   

If you were accidentally shipped the wrong product, World Hair Extensions will replace your order and cover return shipping in a timely manner.

Need help with an Exchange? Call us at (877) 443-5241

Visit the RMA instructions page to process an Exchange.

We must be able to confirm receipt of item(s) sent to us for exchange. We recommend you use a shipping service with DELIVERY CONFIRMATION service. We assume no responsibility for lost shipments. We will not reimburse your cost to send an exchange item back to us except in the case of mis-shipment or damaged product. We will gladly exchange or issue a full refund for any item(s) shipped in error. Please read the special terms of sale for international shipments.

Only ONE exchange per customer order is allowed. This means that you may request an exchange RMA only once for each order and only qualified items may be exchanged.

All merchandise received at our exchange center is photographed or videotaped upon receipt to confirm the contents and the condition of the returned items.

DO NOT SEND UNAUTHORIZED RETURNS. Merchandise sent to us without an RMA cannot be tracked and may be lost. We ship from multiple locations, so it is not possible to track unauthorized items that are returned to the wrong location. We assume no responsibility for unauthorized returns or items sent to the incorrect address.

Our Return Policy

IMPORTANT: Before using your new hair extensions, please inspect the product thoroughly to ensure the correct length, color, and quality are as desired. Our Return for a Refund Policy is as follows;

1. We only accept returns on hair products that have not been used, colored, treated, damaged, cut, or altered in any way.
   
   
2. You have 30 days from the time of purchase to return the product. It must be postmarked by the 30th day.
   
   
3. Returned packages must include a copy of the original invoice and must be in the original packaging.
   
   
4. We must physically receive the returned product before issuing a refund.
   
   
5. Shipping, Handling & Insurance costs will be at the expense of World Hair Extensions if the product is returned within 10 days of purchase, otherwise customer must pay all shipping and handling costs.

DO NOT SEND UNAUTHORIZED RETURNS. Merchandise sent to us without an RMA cannot be tracked and may be lost. We ship from multiple warehouses, so it is not possible to track unauthorized items that are returned to the wrong location. We assume no responsibility for unauthorized returns or items sent to the incorrect address.

Need help with a Return? Call us at (877) 443-5241

To Return your product please visit the RMA Instructions page.